Registration Payment Policy

The New England Institute (NEI) is committed to making high-quality professional development accessible and affordable. NEI accepts payment via school district purchase orders, third-party billing, personal checks, or credit cards. Payment is expected upon registration, and is due 1 week in advance from the course start date. Registration is complete only once payment has been received or arrangements have been confirmed.  You can learn more about our payments accepted here.  Please contact us with any questions about payment or billing.

Cancellation and Course Transfer Policy

It is The New England Institute’s policy to make every attempt not to cancel classes.  If the minimum class size is not met,  we may offer you an opportunity to take the course as a Guided Independent Study. In the event a class is rescheduled to a date that does not work for you, we will issue you a full refund.

Refund Policy

If you cancel with at least one week’s notice before the course start date, you are eligible for a refund. Once a course has begun, refunds are not available. If the New England Institute (NEI) cancels a course, you will receive a full refund. NEI may also offer the course as an independent study or reschedule it, in which case you will be given those options.

What if I need to cancel my registration?

If you need to cancel your registration, you must notify us a full week before the class begins. Mail a letter to The New England Institute, PO Box 902, Bucksport, Maine 04416 or email us at newenglandinstitute@gmail.com.  We will issue you a refund within 30 days of confirmed receipt of your cancellation.

How will I receive my refund?

If you pay by credit card, we will refund your credit card account for the total amount (if we are notified one week prior to the course start date) minus any fees the credit card company may charge us.  For all other payment methods, we will mail you your refund within 30 days.

What if I need to cancel within the week before the course begins?

When you are not able to give us a week’s notice for a cancellation,  you will receive a credit toward another course with NEI.

What if I have to cancel after attending the first session?

No refunds are given after the first session. Extended time to complete studies as a Guided Independent Study or transferring to a different course is possible and is determined on a case-by-case basis.